Returns & Exchanges

At Pelican Shops, we want you to be completely satisfied with your home and leisure purchases. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or store credit.

1

Initiate Your Return

Contact our customer service team via email or phone with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Carefully pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and parts are included to avoid restocking fees.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location, or arrange for a scheduled pickup for oversized home items.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing